To fully enjoy all of the gameplay available exclusively during this event, you will need to visit Sendai City and Miyagi Prefecture. Please note that the event-exclusive GO Stamp Rally will take place within Sendai City.

Parking facilities will not be available during the event. Please use public transportation to get to the park.

Please use the public restrooms or the temporary restrooms at Tsutsujigaoka Park and Nishi Park.

Please use the food trucks located in Tsutsujigaoka Park or the dining facilities at AEON MALL Sendai Kamisugi. You may also use dining establishments throughout Sendai City, as well as our official partner, FamilyMart.

To fully enjoy all of the gameplay available exclusively during this event, you will need to visit Sendai City and Miyagi Prefecture. Please note that the event-exclusive GO Stamp Rally will take place within Sendai City.

To begin your Pokémon GO Wild Area experience, simply arrive in Sendai City or Miyagi Prefecture on the date of your purchased ticket and open Pokémon GO.

Event-exclusive gameplay is available only to those with tickets. During the event period, Trainers without tickets can enjoy regular gameplay within Sendai City or Miyagi Prefecture.

The Location Background can only be obtained by ticket holders.

Where and what gameplay can non–ticket holders experience?

You can evolve your gameplay with ticket add-ons. You can add these to your ticket purchase after your initial order.

Location and dates for add-on purchases

Event gameplay will be available only at the given locations on the specified dates and times.

Trainers will not be able to participate in the event outside the event location (Sendai City or Miyagi Prefecture), even with a ticket.

Tickets to these events, including the purchase of any add-ons, are nonrefundable (subject to applicable law and the exceptions set forth in the Terms of Service).

Information will be posted on the website below, as well as the official Scopely Explore Support X (formerly Twitter) account @EXPSupportJP.

Pokémon GO Help Center: https://scopelyexplore.helpshift.com/hc/section/116-release-notes-known-issues/

Please visit Technical Support at Tsutsujigaoka Park. For any other gameplay issues during the event, please contact us through the app.

For frequently asked questions regarding events, please refer to the Pokémon GO Help Center. In most cases, the issue can be resolved by restarting the app or your device.

https://niantic.helpshift.com/hc/en/6-pokemon-go/?p=web&l=ja

If you encounter issues logging into your account, please try recovering your account here.

https://my.nianticlabs.com/account-recovery

To ensure a stable connection during the event, we recommend enabling international data roaming. For general network troubleshooting steps, please refer to this article.

https://niantic.helpshift.com/hc/en/6-pokemon-go/faq/4915-network-connection-troubleshooting-steps/

Please visit the first aid room located at Tsutsujigaoka Park or Nishi Park or speak to the nearest staff member. Staff members will be circulating throughout the park and may call out to anyone who appears to be unwell.

Consider bringing a hat and/or parasol and taking advantage of portable fans and other cooling products.

Wear clothes that are breathable, moisture wicking, and quick drying.

Even if you do not feel thirsty, it’s a good idea to drink plenty of water and keep up your electrolytes with sports drinks, etc. There are water stations, shops, cafés, food trucks, and other facilities around the venue. You can also use Coca-Cola vending machines and FamilyMart, our official partners, as well as the dining facilities at AEON MALL Sendai Kamisugi.

Make good use of shade and take frequent breaks. In addition to team lounges, break tents will also be available on site.

References

_{Ministry of Health, Labour and Welfare: “Information Related to Heat Strokes” (policies, heat stroke prevention leaflet, heat stroke treatment guidelines), “Drink Water for Your Health” Campaign}

_{https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/kenkou_iryou/kenkou/nettyuu/}

_{https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/topics/bukyoku/kenkou/suido/nomou/}

_{Japan Meteorological Agency: “Protect Yourself from Heat Stroke”}

Trainers who have young children with them should pay particularly close attention to their well-being.

A child’s ability to regulate their own body temperature is not fully developed. This makes them more susceptible to heat stroke than adults. Please take extra care to keep them cool.

Keep an eye out for symptoms or unusual changes in their behavior. If you notice flushed skin or excessive sweating, please head to a cool area and rest for a while.

Beware of reflected heat. If the air temperature is 32℃ (90°F) at head-level for an adult, it will be 35℃ (95°F) for a child. Children in strollers will experience similar effects based on how far off the ground they are.

Choose appropriate clothing. Wear cool clothing that can be removed as needed.

Make sure they stay hydrated.

References

_{Ministry of Health, Labour and Welfare: “Information Related to Heat Strokes” (policies, heat stroke prevention leaflet, heat stroke treatment guidelines), “Drink Water for Your Health” Campaign}

_{https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/kenkou_iryou/kenkou/nettyuu/}

_{https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/topics/bukyoku/kenkou/suido/nomou/}

_{Japan Meteorological Agency: “Protect Yourself from Heat Stroke”}

_{https://www.jma.go.jp/jma/kishou/know/kurashi/netsu.html}

_{Ministry of the Environment: “Information on Preventing Heat Stroke”}

_{https://www.wbgt.env.go.jp/}

Smoking anywhere outside of designated areas is prohibited. Please use the designated smoking areas when smoking (includes e-cigarettes and heated tobacco products).

Please speak with a nearby staff member or visit the Pokémon GO Wild Area: Sendai • Tohoku Information Desk at any of these locations.

• Tsutsujigaoka Park

• Daterium

• Jukyo Park Sendai Station West Exit

• Nishi Park

• Nishikicho Park

You can also visit the Pokémon GO Wild Area: Sendai • Tohoku Information Desk at any of these locations if you experience any form of harassment at the event.

• Tsutsujigaoka Park

• Daterium

• Jukyo Park Sendai Station West Exit

• Nishi Park

• Nishikicho Park

You can pick up a preorder T-shirt at the pick-up booth during event hours November 6–8 from 10:00 a.m. to 6:00 p.m. each day.

You will need the 2D code displayed in your Pokémon GO app. The code will also be provided in the email sent at the time of your preorder.

Preorder items are not available for purchase at the event venue.

Please take any trash from the live event home with you.

There will be a limited number of chargers available at stations labeled as PokéStops. We recommend bringing a fully charged power bank with you.

Your device is more likely to overheat while playing in hot weather. Make sure to take a break from playing to give your device a rest.

If you forget or lose your belongings inside the event location, please visit the Information Desk at any of these locations.

• Tsutsujigaoka Park

• Daterium

• Jukyo Park Sendai Station West Exit

• Nishi Park

• Nishikicho Park

The event will be held regardless of the weather. However, in the case of extreme weather or natural disasters, the event may be suspended. Please check the local weather forecast before coming to the event and wear appropriate clothing.

If any events are canceled or adjusted, we will notify you via in-game notifications or the official Scopely Explore Support X (formally Twitter) account @EXPSupportJP.

If you have any other issues or need assistance, please visit the Information Desk at any of these locations or reach out to In-Game Support.

• Tsutsujigaoka Park

• Daterium

• Jukyo Park Sendai Station West Exit

• Nishi Park

• Nishikicho Park

Please contact pokemongo_pr@ssu.co.jp if you wish to record or cover the event.